Back to features
Complaints
One channel for staff to raise issues safely. Tracked, routed, resolved — never forgotten.
Hear it before the exit interview
In most African SMEs, complaints surface only when good staff resign. By then the damage is done. Ducia Complaints gives staff a safe, structured channel to raise issues — from the mobile app, in the moment.
- Anonymous or attributed, configurable per category
- Auto-routed to the right manager (HR, branch lead, CEO)
- Status tracking: raised → acknowledged → in progress → resolved
- Defensible record of who said what, when, and how it was handled
Routed to the right place, every time
No more HQ hearing about Kumasi's problem from Accra's WhatsApp group three weeks late. Per-branch and per-department routing means the right manager gets the right complaint at the right time.
Ready to use Complaints?
Create your organisation or sign in to explore Ducia HR with your team.